That's terrible and wouldn't even have occurred to me! Wow.
Yeah, it's more common than it used to be.
Everybody thinks they are so special, they don't need to be paying for something, everything should be handed to them.
A LOT of people have.........well, to put the term loosely.......big, brass balls.
I worked in a greeting card shop for a part time job a few years ago. Some guy brought in CAR TIRES for a REFUND!!!!!
People have no scruples, morals, or ethics anymore. And it makes it hard for the few decent, honest people who actually WANT to work or have their own business, because of these types.
No matter if you live in a big city or a small town, they are there. So watch out for them. If somebody is telling you an unbelievable story in order to get a refund or something for free, then more than likely that story is just what it is..........a story.
Legitimate customers with legitimate issues coming in for refunds or replacements will be, well, legitimate.
I mean, come on. Really...................would you eat 99% of a cake that smelled and tasted like gasoline???